Implementing time : 2005
Client : The World Bank and UNDP
Main project features: conduct a multi-dimensional assessment of public services by the users in order to create a dialogue between government, service providers and service users, with the ultimate objective to improve public service quality in urban centers, as well as good governance.
Activities performed:
• Introduce international methods and work experience
• Develop a work plan, design questionnaire, and train local survey staff
• Facilitate workshop on survey results
• Develop documentation for replication
